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hoopla FAQs


Thousands of movies, television shows, audiobooks and music albums available to borrow and instantly stream on a tablet, smartphone or computer. Temporary downloading is also permitted through the hoopla digital app. Some closed-captioning videos are available.

This collection allows cardholders of the Greater Victoria Public Library 8 checkouts per month (effective March 1, 2016) and is licensed for use in their primary residences only. hoopla is not available on library computers.

As you will note when reading the hoopla terms of use and privacy policy, when you create a hoopla account your email address, hoopla password, library barcode and password, and the date of your last login are stored in the U.S. (passwords are stored in encrypted form).



Privacy Notice

This Digital Collection is a third-party service hosted in the U.S. or in another location outside Canada. Creation of a user account may store limited Personal Information (email address, password, library barcode and password, and the date of your last login) on a server stored outside Canada. Upon account creation, you are consenting and subject to the privacy policy of the service provider. GVPL encourages patrons to review all third-party privacy policies and statements to protect their personal information.

Where other (third-party) organizations require personal information in order to provide services on behalf of the Library, the Library makes reasonable efforts to obtain commitments from such organizations that treat the personal information in compliance with FIPPA and this policy. However, once information is in the hands of other organizations, it is beyond the Library’s control and the Library cannot be accountable for the use, or further disclosure, of that information.