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hoopla FAQs

Go to hoopla

What is hoopla?

hoopla is a digital media service that allows you to borrow free videos, music and audiobooks. hoopla has a great selection of movies, television shows, educational/instructional videos, documentaries, music and audiobooks. You borrow hoopla titles via a browser, smartphone or tablet (iOS 6 and select Android devices).


Using hoopla

What do I need to sign up for hoopla?

You must have a valid GVPL library card in good standing and a password. You will need to create a hoopla account with an email address and password the first time you log in. One Card and VIP patrons patrons are encouraged to visit their local libraries to inquire about access to hoopladigital.com

How do I borrow and play titles?

You can borrow titles by downloading, installing and signing into the mobile hoopla app or signing into the hoopla website. Once a title is selected, the patron can click on the “Borrow” button on the title details page and it will be added to “My Titles”. From there, the patron can play the title on a mobile device, PC or Mac. Note: in order to stream content on a web browser, a plug-in called Widevine must be installed. You should be prompted by the web browser to download this plug-in the first time an attempt to view content is made. This is a one-time installation and the prompt for the plug-in should not appear again.

Adobe Shockwave must be installed on your computer (PC or Mac) as well. Most computers have Adobe Shockwave pre-installed, but a few do not. Please see this troubleshooting tip for more information.

Where is the hoopla app?

The mobile hoopla app can be found in the App Store for an iOS device and in the Google Play store for an Android device.

How do I find hoopla on GVPL’s website?

You can find the hoopla website by going to GVPL’s digital collections page via the Digital Content drop down menu (eBooks & More) on gvpl.ca, or by clicking on the eBooks & Audiobooks button on the right side of our website.

Can I use hoopla at the library?

hoopla is for home use only. This collection has rights for viewing enjoyment in your primary residence only. The library is not able to provide in-library use.


Borrowing

How many titles can I borrow?

You can borrow 8 titles a month (effective March 1, 2016).

How long may I borrow material?

  • Movie and TV content is available for 72 hours (3 days)
  • Music albums are available for 7 days
  • Audiobooks are available for 21 days

Why are the loan periods for hoopla movies, TV content and music albums shorter than those of our CDs and DVDs?

The loan periods are set by the studios and producers of the materials. Neither GVPL nor hoopla is permitted to set the loan periods for material in the digital collection.

Do I have to return borrowed titles?

No, the titles will expire automatically.

Can a title be returned before the lending period expires?

Yes, you can return a title before the lending period has expired by clicking the “Return” button at the top right of the title detail page. Returning a title early does not give you additional borrows for that month.

Are there long holds lists on content?

No! There is absolutely no wait to enjoy a title from this collection.


Technical Requirements

What devices are supported by hoopla?

Currently, hoopla is supported by iOS devices that run the latest version of iOS (currently 7.1.2). This includes:

  • iPhone 4, iPhone 4S, iPhone 5, iPhone 5S, iPhone 5C, iPad 2 and newer, iPad Air, iPad Mini, and iPod Touch 5th generation and newer.

hoopla is also available for Android smartphones and tablets. The hoopla digital app is compatible with select Android devices. This includes:

  • most devices that support Android OS 4.0 (Ice Cream Sandwich) and above.

The hoopla digital app is also now compatible with 7″ and 8.9″ Kindle Fire HDX devices. You can download the app through slideme.org.

At this time, hoopla is not available on game consoles, Roku, or Chromecast but please stay tuned for future enhancements.

Which browsers are supported by hoopla?

hoopla supports:

  • Internet Explorer 8, 9 and 10
  • Google Chrome
  • Firefox (8 and above)
  • Safari

Some other browsers may work, but those listed have been confirmed to work. You should have the most up to date versions of these browsers.

What is the difference between streaming and downloading?

Streaming is playing audio/video content in real time through the Internet while downloading is saving or storing content to be listened to or viewed at another time.

Am I able to download to my PC or Mac?

No. Titles can only be streamed on PC and Mac computers. Titles are available for download on mobile devices, such as iOS (iPad/iPhone/iPod Touch) and supported Android phones or tablets.

Why Not?

Once content is downloaded on a computer/web browser, the titles can’t be protected from copying. On an iOS/Android device, the content downloads straight to the app. The content is protected in the app so it cannot be copied, burned, ripped, etc.

Do I need to be connected to the internet to access hoopla?

Yes, you must be connected to the internet to access hoopla and to stream the content. Patrons can connect to the internet via Wi-Fi, 3G and/or 4G (if it is available in your area). Important note: if you are streaming on a smartphone or tablet and are NOT connected to Wi-Fi, you are accessing your data plan and, therefore, paying to stream.

Do I need to be connected to the internet to download a title on a device?

Yes, you need to be connected to the Internet to access hoopla and download a title. However, once the title is downloaded, you can listen to or watch the title without Internet access.

Are all titles available to download onto a device?

All titles are available for streaming and most are available for download, based on studio or publisher restrictions.

Can hoopla content be streamed on more than one device at a time?

Yes. hoopla content can be streamed on several devices, but not played at the same time. However, you can begin playing content on one device and then play it later on another device right from where the content was stopped.

Can hoopla content be downloaded on more than one device at a time?

Hoopla content is limited to two downloads per lending period and cannot be played at the same time. However, you can begin playing content on one device and then play it later on another device right from where the content was stopped.

Does any of the video content offer closed captioning?

Yes, hoopla supports closed captioning of video content where available and/or required. hoopla continues to work with publishing partners and industry resources to expand the availability of closed captioning services.

What if I need help or have more questions?

Please visit hoopla’s help page if you have additional questions!