Interlibrary Loan FAQs
What is not available through Interlibrary Loan?
- Items we already have at GVPL.
- Books published in the current calendar year. Items published in the previous calendar year can be requested after April 1st.
- Reference material.
- DVDs, audio books, compact discs, videotapes, and other audio-visual and multimedia items.
- Electronic Resources
Who can use this service?
Patrons with a valid GVPL card can request items by Interlibrary Loan.
Are there any charges?
The majority of libraries in Canada are free of charge, but some libraries may charge a nominal fee. Please indicate on the form when you submit your request the maximum amount you are willing to pay. Charges will be added to your library account when the item is received.
Is there a limit to the number of requests?
Yes, there is a limit of 8 active requests at one time.
How long does it take?
Interlibrary Loans can take up to four weeks within Canada depending on the response time, location and shipping mode of the lending library.
What happens when my Interlibrary Loan arrives?
You will receive an automated phone call or email notification. Interlibrary Loans are held at the Cards & Accounts Desk.
Interlibrary Loans will also show on your library account as a hold ready for pick up. The lending library sets the due date. Please pick up your loan as soon as possible. You will be charged $1.00 if your Interlibrary Loan is not picked up.
Can I renew my Interlibrary Loan?
Yes, unless otherwise specified on your Interlibrary Loan and according to the lending library’s polices, items can only be renewed twice. Only Interlibrary Loan staff can assist with renewals. Prior to the due date please request a renewal by emailing email@example.com or calling 250-940-4875 ext. 385. If staff are unavailable to assist you, please leave a message with your name, library card number and the ILLO # of the item
What are my responsibilities?
You are responsible for returning materials on or before the due date to the Cards & Accounts desk at any GVPL branch. The overdue charge is $1/day. If the material is lost or damaged you are responsible for any costs levied by the lending library.
Need more information?
Please call our Interlibrary Loan department at 250-940-4875 ext. 385 or email us at firstname.lastname@example.org.