Business Management & HR Training. Episode 4, Business Management & HR Training Customer Service Communication [digital video].

Title:

Added Author:

Chriest, Alan, film director.

Publication Date:

2018

2023

Publication Information:

TMW Media, 2018.

[San Francisco, California, USA] : Kanopy Streaming, 2023.

Physical Description:

1 online resource (streaming video file) (5 minutes): digital, .flv file, sound

Abstract:

Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more sales and repeat customers.

General Note:

Title from title frames.

Film

In Process Record.

Technical Details:

Mode of access: World Wide Web.

Subject Term: